Privacy policy

This policy explains how Electrical Repair Near Me ("we", "us") uses personal information you provide when you contact us by phone, WhatsApp, email or through this website.

What we collect

Your name, phone number, email address, postcode or address, and details of the electrical work or problem, including any photos you choose to send.

How we use it

To respond to your enquiry, provide quotes, arrange and carry out work, issue certificates and invoices, and meet our legal and regulatory obligations. We do not sell your information or use it for unrelated marketing.

WhatsApp, email and our website form

When you press "Send enquiry", your details are emailed to us through our email delivery provider (Resend) and are not stored in a database on this website. If you choose "Send via WhatsApp", your enquiry opens in WhatsApp so you can review and send it yourself; messages sent by WhatsApp are processed by WhatsApp (Meta) under its own terms and privacy policy. The enquiry includes the page you were on and any campaign tags in the web address (for example from an advert), so we know how you found us.

How long we keep it

Enquiry details are kept only as long as needed to respond. Job records and certificates are retained for as long as reasonably required for warranty, regulatory and accounting purposes.

Your rights

You can ask to access, correct or delete your personal information by emailing hello@electricalrepairnearme.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).